Online Pediatrician: Pediatric Consultation via Video Call

A Maternify pediatrician will answer your questions and evaluate your child during a 30-minute video call—all from the comfort of your home. You’ll receive the report, a prescription (if needed), and the invoice for insurance reimbursement via email.

Content reviewed by Myriam Nombela, a pediatrician at Maternify.

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Pediatric Unit

How Online Pediatric Consultations Work

Our online pediatric consultation service allows you to ask medical questions and receive pediatric advice from anywhere, without having to visit a medical center. Through a video call, a healthcare professional will evaluate your child’s condition and provide recommendations and treatment if necessary.

Schedule an appointment today

Book your consultation

Contact us and tell us the reason for your inquiry. We will schedule your appointment as soon as possible.

Secure payment

Before the consultation, you must make the payment online. We will send you a link via WhatsApp or email.

Online consultation

30-minute video call consultation, a pediatrician will assess your case, answer your questions, and provide personalized advice.

After your online consultation, you will receive all the necessary information in your email:

  • Medical report if necessary
  • Electronic prescription or PDF if necessary.
  • Refund invoice.

⚠️ If, during the consultation, the pediatrician determines that an in-person evaluation is necessary, they will let you know. In Madrid, we can arrange a house call: depending on availability, appointments are usually available the next day or within two or three days.

What types of inquiries do we handle online?

What issues do we address?

  • Skin lesions: Dermatitis, rashes, irritations, etc.
  • Short-lived fever in children older than 3 months: lasting less than 24 hours and with no other warning signs. If your baby is younger than 3 months and has a fever, go to the emergency room.
  • Questions about medication: Dosage adjustments, administration, etc.
  • Guidance on when to go to the emergency room.
  • Questions about child development: Growth milestones, feeding, sleep, etc.
  • Monitoring of chronic diseases.
  • Tips on potty training.
  • Evaluation of laboratory tests or other complementary tests.
  • Second medical opinions.

When are online services recommended?

  • When you need to resolve medical questions quickly and without having to travel.
  • To monitor diseases or treatments that have already been diagnosed.
  • In cases where an immediate physical examination is not required.

Limitations

Physical examinations and diagnostic tests cannot be performed.

🚨 We do not treat medical emergencies or situations requiring immediate care. In such cases, call 112 or go to the emergency room.

Do you live in Madrid and would you prefer to have a pediatrician come to your home? We also offer at-home pediatric consultations and checkups, as well as the newborn care package.

ALL SERVICES WILL BE ACCOMPANIED BY A REIMBURSEMENT INVOICE FOR YOUR INSURANCE COMPANY.

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Prices

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Online pediatric consultation

Breakdown of online service prices

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Monday through Friday

65€
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Weekends and non-working days

105€
FAQ

Frequently asked questions about pediatrics

Do you have any more questions? We have the answers.

Do you work with insurance companies?

Yes, our invoice is valid for any insurer with a reimbursement policy. Although we do not work directly with medical companies, you can always submit the supporting invoice if you have reimbursement insurance and the service is covered by your policy.

How much does an online pediatric consultation cost?

A 30-minute video call costs €65 Monday through Friday and €105 on weekends and holidays. Afterward, you’ll receive the report and prescription (if necessary) via email, along with the invoice for reimbursement from your insurance provider.

Do you handle emergencies via video call?

No. The online consultation is for questions and issues that do not require immediate attention or a physical examination. In case of an emergency, or if you have a baby younger than 3 months with a fever, call 112 or go to a hospital.

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